Team Leader/Executive Project Manager/Administrator

Clarette C. Martin

Over 25 years Sales/Marketing  & Management Consulting Experience.

SCOPE OF EXPERIENCE - Communications, business development and relationship building in the areas of management systems, project management, management consulting, direct marketing-CRM, marketing systems and procedures, sales, customer relations, human resources, self empowerment, supervisory excellence, training/workshop development/retreats.  Experience includes both public and private sector in many industries:  state and municiple, school districts, oil and gas, mortgage banking, securities, construction, executive search, advertising, publishing, hospitality, internet, hi-tech, singles, insurance.

KNOWLEDGES, SKILLS & ABILITIES - direct sales, call center operations, marketing, CRM, data base building/management, business development, sales contract negotiations, mediation, proposal writing, organizational development, conflict resolution, technical/creative, organizational & promotional writing, excellent leadership and communications skills, the ability to perceive the impact of various components on any/all other segments; ability to provide harmonious solutions with maximum productivity results; ability to create rapport with a wide range of individuals and to communicate in their vernacular; graphics and print process, television/video production, radio production, web concept development, some html, Word, Excel, internet, Act!, public speaking, group and meeting facilitation, workshops/retreat facilitation.

TRAITS & CHARACTERISTICS - Positive, optimistic attitude, analytical, excellent health and high energy, articulate, well organized, efficient and reliable; patient, tenacious, empathetic, strong integrity and high quality results orientation, commitment to spiritually based behavior in all personal and business relationships; attractive and professional appearance.

Team members average 15 years experience in customer service, management, sales and project management,  covering a diverse range of industries and roles.  Each team member is an independent contractor, who focuses on the assigned project under the Team Leader's guidelines.

MANAGEMENT SYSTEMS - PUBLIC & PRIVATE SECTOR

    Classification/Pay system design and management
    Employee Relations/Labor Relations principles and strategies
    Communications - organizational and interpersonal
    Technical writing - administrative law, policies, procedures, reports
    Operational processes - quality control/review/analysis
    Training/Instruction - agenda, process, collateral, course materials
    Leadership Development
    Supervisory & Management Principles
    Team Synergy

SALES/MARKETING SYSTEMS - DESIGN & MAINTENANCE        

    Market research
    B2B Lead generation, appointment setting, business development
    Telemarketing - scripting/presentation/appointment setting/closing
    Telesales department implementation - full scope
    Sales meetings - presentations, negotiations, contracts
    Client relations - program development/writing/training
    Contact Management systems, Order Entry systems - manual/electronic
    Proposals, contracts

MARKETING/GRAPHICS/CREATIVE

    Brochures, postcards, letters, posters
    Press kits
    Catch phrases
    Ad design - layout graphics
    Ad copy
    Logos
    Website design and development
    Branding

PUBLIC RELATIONS/ADVERTISING

    Creative concepts
    Campaign development
    Niche identification
    Philosophy Formulation
    Press Releases, Catch Phrases
    Promotional products, ad specialties 

HOLISTIC PRACTICES

    Balance & Harmony at all levels